URP Public Relations Office (Ufficio Relazioni con il Pubblico)

URP – Public Relations Office

Places:

Palazzo Comunale
Piazza del Municipio, 1
From Monday to Friday 9.00 – 13.00
Tuesday and Thursday 15.30 – 17.30 (except August)


Contacts:

E-mail: urp@comune.livorno.it
Tel.: 0586 820204 – 820205
Fax: 0586 518280

Functions and Skills about URP:
URP service works as the main contact point between citizen and City, offering an help to do better the organization and the supplies of City’s services.

The main services are:

  • information and news about practice, procedures and services linked with the database of competent office;
  • immediate protocol of acts and documents addressed to the competent office and hand delivered;
  • Practice protocol research presented to the competent office;
  • Specific modules distribution and assistance on the relative compilation;
  • Desk of disservices and complaint;
  • Desk of start iter about the request of acts access;
  • Desk of road maintenance complaint and urban decorum;
  • Delivery of data-access for the SPORTELLO AL CITTADINO;
  • Management and authentication service about signatures collection for electoral register, referendum, and popular laws purpose;
  • Telephone reservation service about identity cards, residential and living change, at ANAGRAFE and CENTRI SERVIZI AL CITTADINO Area North and Area South; telephone reservation service at Sportello Permessi Ztl/Zsc
  • Distribution of informative and marketing material done by City of Livorno at the competent office;
  • Palazzo Comunale’s guided tour for local and foreign schools.
  • Internet workstation;
  • LIS workstation ( an interpreter in Italian sign language) on Monday from 11.30 to 12.30 and on Thursday from 16.30 to 17.30 .


Curiosity...

In 2015 URP had 103.751 simple contacts, 34.132 complex contacts, 219 fax contacts, 2.062 e-mail contacts.

 

Traduzione di Isadora Benatti, tirocinante progetto “Giovani Si 2015” presso URP- Ufficio Relazioni con il Pubblico e Centri Servizi al Cittadino Area Nord e Sud.

 

Ultimo aggiornamento: 06/11/2017 - A cura di: URP - Ufficio Relazioni con il Pubblico